Active policy management

Active policy management is business-oriented enterprise software that provides an approach for efficiently and effectively addressing the many risks inherent in electronic communication. With the exponential growth in the use of electronic communication, many businesses are exposed to significant risks every day. These risks range from non-compliance with various regulations, to the leakage of intellectual property, and to inappropriate or offensive employee behavior. Active Policy Management enables a business to accurately detect the violations, to take the appropriate action (even blocking the message from being sent), and to quickly find and review the violation in order to address the situation, preventing further damage.

There are many channels of electronic communication including e-mail, Web-based e-mail, instant messaging, messages sent from a Bloomberg terminal, mobile e-mail sent from a handheld device such as a BlackBerry, general use of a web browser, ftp, file copying (e.g. memory sticks) and many others.

Electronic communication policy

The key to effective detection of violations in electronic communication is policy. Policy for electronic communication defines who can send what to whom, and, if a violation is detected, what action to take. A policy is designed to address a specific issue or risk. Examples include:

  • Certain reports cannot be sent externally without a proper disclaimer being present
  • Certain employees cannot communicate about a business matter with other employees
  • Documents intended for internal use only must not be sent to a recipient who is not a company employee

Policy can only be effective at identifying violations if it can understand the true intent of a message. Policies based only on a list of words or a lexicon generally cannot perform this task.

For any APM solution to be effective, it must have a proven technology to define and deploy accurate policy. And by “proven”, an interested party should inquire as to a particular solution’s successful installation at one or more customers.

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